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Mattresses - Your Cocoon of Comfort
At Epitex, we understand that sleep is more than just rest—it's a sanctuary, a realm where dreams take flight and rejuvenation begins. And bedroom comfort stretches beyond bedlinen and pillows. We go beyond mere functionality to infuse each mattress with a touch of magic and a sense of tranquility, to transport you to a place of pure relaxation.
FAQs
What are the delivery timings available?
Please note that our delivery of mattress can only be scheduled on Mondays, Wednesdays and Saturdays. Our delivery times are subject to availability. Kindly indicate your available time slot to our staff in-store upon payment. For special deliveries on Sundays and Public Holidays, please submit your request at point of payment or by e-mail. Deliveries on Sundays, and Public Holidays are subject to availability and a S$50.00 surcharge.
Are there any delivery charges?
- Delivery to restricted locations, such as military camps, offshore islands and Sentosa, where permitted by applicable/prevailing laws, will incur a surcharge of SGD 50.00. Do approach our staffs to ascertain if your location is restricted, please drop us an enquiry at cs@epitexhome.com and we will be happy to assist you.
- For locations without lift access (such as HDBs, other property types and destinated delivery address), a surcharge of SGD 10 lifting fee will be charged for each storey without lift access.
- If our movers are unable to complete the delivery successfully (for any reason attributable to you such as last-minute changes to the delivery address, incorrect delivery details being provided, recipient available to receive delivery or the property’s management denying our entry), a surcharge of SGD 50 will be charged for each unsuccessful delivery.
Do you offer disposal services for the old mattress?
A disposal fee of S$ 50.00 per mattress is payable if you request that we dispose your old mattress(es) from the same premises during the delivery of your mattress purchased from Epitex. Please provide us with the required details for the disposal at point of payment or checkout. We will not accept any belated requests for disposal, i.e. after the delivery of your Epitex mattress(es) has been completed.
What is the mattress trial period?
All our Mattresses from the Tranquil, Care and Transcend series come with a 60-night free trial period, which will commence on the date of delivery. If you decide that the Mattress is unsuitable for you during the Trial Period, please arrange for a refund with us (the “Refund Request”). Please refer to the Return Policy before making your Refund Request.
